This document is an electronic record in terms of Information Technology Act, 2000 and rules thereunder as applicable and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. By accessing this Site/Application/Services, you are consenting to be bound by these User Terms and the Privacy Policy.

PLEASE ENSURE THAT you READ AND UNDERSTAND ALL THESE USER TERMS BEFORE you USE THE Site/Application/Services. If you do not accept any of the User Terms, then please do not use the Site/Application/Services or avail any of the services/Services being provided therein.

• ✔   These terms and conditions (“User Terms”) read with the Privacy Policy available on the Site/Application/Services constitutes a legal binding agreement (“Agreement”) between you and E-Reliant and shall apply to and govern your visit to and use, of the Site/Application/Services (whether in the capacity of an user or a Practitioner) and any of its products or services whether through a computer or a mobile phone as well as to all information, recommendations and or Services provided to you on or through the Site/Application/Services.
• ✔   This Agreement defines the terms and conditions under which you are allowed to use the Site/Application/Services and describes the manner in which we shall treat your account while you are registered as a member with us. These User Terms apply to the Services made available by E-Reliant on the Site/Application/Services including various products offered by E-Reliant, the Services rendered by Practitioners listed on the Site/Application/Services, to various users including medical practitioners and other users/visitors of the Site/Application/Services.
• ✔   We reserve the right to store information on a User’s computer in the form of “cookie” or similar file for purposes of modifying the Site/Application/Services to reflect the User’s preference. E-Reliant shall try to ensure that all information that is provided on the Site/Application/Services with respect to policies / products/Services are accurate in all respects and are kept up to date. However, E-Reliant does not guarantee the timeliness, accuracy, completeness, reliability or content of the information and any changes that are made with respect to the same and the visitor/Customer is required to check the accuracy of the same with the office of E-Reliant.
• ✔   E-Reliant’s performance to this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement is in derogation of E-Reliant’s right to comply with governmental, court and law enforcement directions relating to the use of this Site/Application/Services or information provided to/gathered by E-Reliant vis-à-vis such use.
• ✔   E-Reliant may introduce new services in relation to the Site/Application/Services from time to time. The existence and availability of the new services will be notified on the Site/Application/Services as and when they become available and any revisions in the Terms & Conditions will take place in accordance with these Terms & Conditions.
• ✔   In addition, E-Reliant may also publish notices of general nature, which are applicable to all visitors or Customers in a newspaper or on its Site/Application/Services. Such notices will have the same effect as a notice served individually to each visitor or Customer.

your acceptance of the User Terms shall be deemed to include your acceptance of the Privacy Policy available at the Site/Application/Services.

DEFINITIONS

All of the defined and capitalised terms in these User Terms will have the meaning assigned to them here below:

• ✔   “Account” shall mean the account created by the Customer on the Application for availing the Services provided/facilitated by E-Reliant.
• ✔   “Applicable Laws” shall mean and include all applicable statutes, enactments, acts of legislature or parliament, laws, ordinances, rules, by-laws, regulations, notifications, guidelines, policies, directions, directives and orders of any governmental authority, tribunal, or a court of India.
• ✔   “Application” shall mean our mobile application and/or website as updated by E-Reliant from time to time.
• ✔   “Customer/ you/User” shall mean and include:
  • A medical practitioner or healthcare/wellness provider (whether an individual professional or an organisation/pathology labs or any of their subsidiaries/ medical stores or chain of stores or similar institution wishing to be listed, or already listed, and providing healthcare services, on the Site/Application/Services, including designated, authorised associates of such practitioners or institutions (“Practitioner(s)”, “you” or “User”); or
  • A patient, availing this service on his/her consent, being or not being sponsored/promoted by any organisation/body to utilise the services through the Site/Application/Services, his/her representatives or affiliates, searching for availing health and medical services through the Site/Application/Services; or.
  • Otherwise a user of the Site/Application/Services who has an Account on the Site/Application/Services (“End User”).
  • A visitor of the Site/Application/Services.
• ✔   “Force Majeure Event” shall mean any and all events
arising due to any cause beyond the reasonable control of E-Reliant.
• ✔   “E-Reliant” or “us” or “we” or “our” shall mean E-Reliant General Private Limited, a company incorporated under the provisions of the Companies Act, 2013 and having its registered office at Plot # 572 & 554, Jaydev Vihar, Nayapalli , Bhubaneswar-751013 , which expression shall, unless it be repugnant to the context or meaning thereof, be deemed to mean and include all its successors, affiliates and permitted assignments.
• ✔   “Registration Data” shall mean and may include the present, valid, true and accurate name, email ID, phone number and such other information as may be required by E-Reliant from the Customer from time to time for registration on the Application.
• ✔   “Services” shall mean the various categories of Services including the following made available through the Site/Application/Services:
  • For Practitioners

    a. Outreach of Practitioners and their profiles along with options made available to the other Users and visitors of the Site/Application/Services for consultations;

  • For other Users

    Facility to:
    

    • Create and maintain ‘Health Accounts’
    • Search for Practitioners by specialty, services offered or any other criteria that may be developed and made available by E-Reliant;
    • Make appointments with Practitioners;
    • Interact with healthcare chatbot/E- Reliant staff and channel partners
    • To avail other services offered by E-Reliant and its partners, like but not limited to, medicine delivery, diagnostics, home-healthcare, track fitness activities and health vitals, etc.

• ✔   “Site” shall mean the Application and the website operated by E-Reliant or any other software that enables the use of the Site/Application/Services or such other URL as may be specifically provided by E-Reliant.
• ✔    “T&Cs” and “User Terms” shall mean these Customer terms and conditions.

ELIGIBILITY

You will be “Eligible” to use the Services only when you fulfil all of the following conditions: (i) you have attained at least 18 (eighteen) years of age. (ii) you are competent to enter into a contract under the Applicable Laws.
If you reside in a jurisdiction that restricts the use of the Service because of age, or restricts the ability to enter into contracts such as this User Terms due to age, you must abide by such age limits.

REGISTRATION/MEMBERSHIP AND MANNER OF USAGE OF ACCOUNT

• ✔   You understand and acknowledge that you can register on the Site only after complying with the requirements of this Clause 3 and by entering your Registration Data.
• ✔   You shall ensure that the Registration Data provided by you is accurate, complete, current, valid and true and is updated from time to time. We shall bear no liability for false, incomplete, old or incorrect Registration Data provided by you.
• ✔   You are solely responsible for maintaining the confidentiality of your Registration Data and will be liable for all activities and transactions that occur through your Account, whether initiated by you or any third party.
• ✔   Your Account cannot be transferred, assigned or sold to a third party.
• ✔   We shall not be liable for any loss that you may incur as a result of someone else using your password or Account, either with or without your knowledge.
• ✔   We reserve the right to suspend or terminate your Account with immediate effect and for an indefinite period, if We have a reason to believe that the Registration Data or any other data provided by you is incorrect or false, or that the security of your Account has been compromised in any way, or for any other reason We may find just or equitable.
• ✔   Except for the Registration Data or any other data submitted by you during the use of any other service offered through Site (“Permitted Information”), E-Reliant does not want you to, and you should not, send any confidential or proprietary information to E-Reliant on the Site or otherwise, unless otherwise is required by Applicable Laws. In accepting these User Terms you agree that any information or materials that you or individuals acting on your behalf provide to E-Reliant other than the Permitted Information will not be considered confidential or proprietary.
• ✔   It is your responsibility to check to ensure that you download the correct application for your device. We are not liable if you do not have a compatible mobile device or if you download the wrong version of the Application for your mobile device. We reserve the right to terminate the Service and the use of the Application should you be using the Service or Application with an incompatible or unauthorised device.
• ✔   We allow you to open only one Account in association with the Registration Data provided by you. In case of any unauthorised use of your Account please immediately reach Us at info@E-Reliantsolutions.com. In case, you are unable to access your Account, please inform Us at info@E-Reliantsolutions.com and make a written request for blocking your Account.
• ✔   We will not be liable for any unauthorised transactions made through your Account prior to the expiry of 72 (seventy-two) hours after you have made a request in writing for blocking your Account, and shall not have any liability in case of Force Majeure Events.
• ✔   By using the Application or the Service, you further agree that:
  • (i) you will only use the Service or download the Application for your sole, personal use and will not resell or assign it to a third party;
  • (ii) you will not use an account that is subject to any rights of a person other than you without appropriate authorization;
  • (iii) you will not use the Service or Site for unlawful purposes;
  • (iv) you will not try to harm the Service, Site or our network in any way whatsoever;
  • (v) you will provide E-Reliant with such information and documents which E-Reliant may reasonably request;
  • (vi) you will comply with all Applicable Law from your country of domicile and residence and the country, state and/or city in which you are present while using the Site or Service; and
  • (vii) you are aware of and shall comply with the Information Technology Act, 2000 and the rules, regulations and guidelines notified thereunder.
• ✔   E-Reliant reserves the right to immediately terminate the Service and the use of the Application in the event of non-compliance with any of the above requirements. Further, E-Reliant will store the information provided by you or record your calls for contacting you for all Service related matters including obtaining feedback in relation to the Services provided/facilitated through the Site/Application/Services. you shall promptly inform E-Reliant on any change in the information provided by you.
• ✔   E-Reliant or an authorised representative of E-Reliant, shall provide information regarding services, discounts and promotions provided by E-Reliant to you by way of an SMS or email to your registered mobile number/registered email ID. you also have the option to discontinue receiving such information at any point of time. To discontinue receiving such information, you may at any point of time visit the specific link provided in the Site/Application/Services to discontinue the same.
• ✔   E-Reliant WILL BE ENTITLED TO PROCESS AND TRANSFER youR INFORMATION AS AND WHEN IT DEEMS FIT AND IT MAY STORE OR TRANSFER youR INFORMATION IN A SERVER OUTSIDE INDIA OR THE COUNTRY WHERE you ARE LOCATED IN ORDER TO PERFORM E-Reliant’S OBLIGATIONS UNDER THESE CUSTOMER T&C.
• ✔   You agree to grant E-Reliant a non-exclusive, worldwide, perpetual, irrevocable, royalty- free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, database rights or any other rights you have in your information, in any media now known or not currently known, with respect to your information. you AGREE AND PERMIT E-Reliant TO SHARE YOUR INFORMATION AND/OR PERMITTED INFORMATION, WITH THIRD PARTIES.
• ✔   You agree and permit E-Reliant to share any information provided by you with third parties in order to facilitate provision of Services including certain value-added/ancillary services offered by such third parties to you and/or to provide Services including certain value-added services to you by E-Reliant. you hereby expressly consent to receive communications from E-Reliant / third parties offering Services/value-added services to you through your registered phone number and/or e-mail id and/or the Site.
• ✔   You agree that you will not hold E-Reliant responsible for any such communications received from third parties, nor will any such communication amount to spam, unsolicited communication or a violation of your registration on the national do not call registry. Further, you agree that E-Reliant may contact you through telephone, email, SMS, or any other electronic means of communication for the purpose of: